Old ID cards can no longer be used effective January 1, 2021.
Anthem is moving to a new system to process claims, and all members who receive health coverage through the Health Trust will receive new medical identification cards in late December or early January. The cards will look very similar to your old cards, but all members will have a new ID number effective January 1.
On the new medical identification cards, all active members’ ID numbers will start with a “B” on the card. IDs for retirees who participate in the Group Companion Plan will start with an “M”. Also, an issue date will be printed in the bottom left corner on the back of the card, so you can make sure you have the most recent version.
To avoid any confusion or delays in processing your claims, please be sure to destroy your old cards and begin using the new cards in January. Also, please make sure your providers and pharmacy have the updated ID number for you and your family members.
If you made changes during the Open Enrollment period, you may first receive a set of medical ID cards with your previous plan information or an old ID number on them. New cards with the updated information and correct ID number will arrive within a couple weeks after the first set.
If you have any questions about your ID cards or your health benefits, please contact the Health Trust at 1-800-852-8300. Member Service Representatives are available to assist you Monday through Friday from 8:00 a.m. to 4:30 p.m.