Old ID cards can no longer be used effective January 1, 2021.
Anthem moved to a new system to process claims effective January 1, 2021. As a result, all members who receive health coverage through the Health Trust were mailed new medical identification cards in late December or early January. The cards look very similar to your old cards, but all members have a new ID number.
To avoid any confusion or delays in processing your claims, please be sure to destroy your old cards and use the new cards. Also, please make sure your providers and pharmacy have the updated ID number for you and your family members. If you present an old ID card with your previous ID number, claims may be denied or delayed.
On the new medical identification cards, all active members’ ID numbers start with a “B” on the card. IDs for retirees who participate in the Group Companion Plan start with an “M”. Also, an issue date will be printed in the bottom left corner on the back of the card, so you can make sure you have the most recent version.
If you have any questions about your ID cards or your health benefits, please contact the Health Trust at 1-800-852-8300. Member Service Representatives are available to assist you Monday through Friday from 8:00 a.m. to 4:30 p.m.