Home Delivery Changes Coming in the New Year

Effective January 1, 2024, your home delivery carrier will migrate from CarelonRX Mail to CarelonRX Pharmacy. You will have the same benefits you currently have, with the addition of some new features:

  • 90-day supply of medication for two copayments
  • Free standard mail delivery right to your door
  • Text, chat or talk with a pharmacist 24/7
  • Enhanced order tracking
  • Easy to use online tools
  • Refill reminders and automatic refills

What do you need to do?

If you currently fill prescriptions utilizing mail order delivery, you should have received a letter in fall 2023 with more details.

If you have refills left January 1, they will automatically be moved to CarelonRX Pharmacy. If you are signed up for automatic refills those will automatically transfer to CarelonRX Pharmacy too. There is no need to re-enroll. If you do have any refills left, CarelonRX will contact your doctor and have them send a new prescription to CarelonRX Pharmacy.

After January 1, 2024, you will need to contact CarelonRx Pharmacy to confirm your payment information.  If you have any prescriptions that ship before your payment information is confirmed, your member cost share will be reflected on an invoice included within your shipment.

Please be aware that CarelonRX Pharmacy may call members to confirm account information, such as payment method and allergies.

If you have any questions please contact Member Services at 1-800-852-8300 Monday to Friday, 8 a.m. to 4:30 p.m. or login to your Anthem.com account.

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