The Health Trust has recently implemented a new system for the administration of employee benefits, eligibility, and billing. This new, modern platform (called BenefitSolver) replaces an outdated system and will allow the Trust to provide employers and members with more functionality and information, and even better service for the future.
As with any technology transition, there are things which will be different with the new system, and processes that must be adjusted. Health Trust participating employers will begin seeing some of those changes with the August bill. A letter with details about the changes were included with the bill, and is available below:
The Trust offered two brief informational webinars on July 28 and August 3 regarding the changes with the bills. If you were unable to attend and would like to receive a link to a recording of the webinar, please email email@example.com. We will make the link available as soon as possible.
If you have questions about the billing changes, please contact Linda Mack, Eligibility and Data Services Manager, at 1-800-452-8786, extension 2223 or firstname.lastname@example.org.
These changes will allow the Trust to provide our employer groups with more efficient service, and we believe you will find the new bill format easier to read and work with. In the future, we will be able to provide your monthly bill in an electronic format, along with access to other reporting functionality and useful tools. We anticipate these features will be made available in 2022.
Thank you for your continued support of the Health Trust.