If you currently fill a maintenance medication via mail order, your prescription was transferred to IngenioRx Home Delivery Pharmacy effective July 1, 2019. IngenioRx is the new pharmacy benefits manager (PBM) which Anthem will use to fill prescriptions.
You will now need to order your refills by logging in at www.anthem.com. If you currently utilize the auto refill program, you will still need to log in the first time to order your refills and update your credit card information.
Prescriptions for controlled substances did not transfer. You will need a new prescription for any controlled substance medications.
Prescriptions that expired with no additional refills also did not transfer. Please have your provider send in a new prescription to IngenioRx.
You may reach IngenioRx Home Delivery at 1-833-236-6196. If you have any questions about your prescription benefits, please call the Health Trust Member Service Representatives at 1-800-852-8300, Monday through Friday, 8 a.m. to 4:30 p.m.