Effective July 1st, Anthem changed the provider they use to manage prescriptions from Express Scripts to IngenioRx. To help prevent any issues with processing your prescriptions, your pharmacist must have your current benefit information.
The next time you visit the pharmacy, you should show your most recent ID card and ask them to update their records. Your ID card should have an issue date on the back of September 2018 or later and the Rx BIN Number of the front of the card should read 020099. This is an internal number that is needed when you fill prescriptions.
Letters were sent out about this transition earlier in the spring, and new medical ID cards were distributed in January. If you don’t have your ID card, or if the issue date of your card is prior to September 2018, you may request a new ID card by calling MMEHT Member Services Monday through Friday from 8:00 a.m. to 4:30 p.m. or by email at HTMemberServices@memun.org.