We encourage you to learn more about the coronavirus by visiting the website of the Centers for Disease Control and Prevention (CDC). In addition, the Maine Municipal Association has created a section on their website for important information and resources about COVID-19, the novel corona virus.
Health Trust Operations
Trust Member Service Representatives and Billing & Enrollment staff are still available to assist with your questions and concerns, by phone or email. However, to avoid any delays, we strongly encourage you to send forms and information electronically. If your email contains private health information, we will respond via our secured email.
All Health Trust in-person field visits, Health Education classes, and most meetings have been suspended for the time being. Health Promotion and Field Service staff will continue to check in with Health Trust participating employer groups and Wellness Coordinators via emails and phone calls. And, as always, they are available via phone or email.
We appreciate your understanding during this uncertain time. If you have any questions, please don’t hesitate to contact us.
Email us at email@example.com
Frequently Asked Questions:
The following questions are ones we have received multiple times from our members regarding the coronavirus (COVID-19) outbreak. Please contact us with further questions.
How will the test and treatment for COVID-19 be covered?
Testing (including diagnostic testing) for COVID-19, the novel coronavirus, will be covered with no member cost shares as required by federal mandate guidance, until the state of emergency resulting from the COVID-19 pandemic is lifted. In addition, all medically necessary treatment services related to COVID-19, the novel coronavirus, will be covered with no member cost shares, when such treatment is received from doctors, hospitals, and other professionals that participate in the Anthem network, through December 31, 2020.
Can I get an advance supply of my medications?
Anthem is relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible. This may allow your pharmacist to review and fill your prescription earlier than usual, if needed.
Additionally, we encourage health plan members to talk to their doctor about changing from a 30-day supply to a 90-day supply of any prescription medicines they take on a regular basis, if appropriate. Members filling 90-day prescriptions can also obtain their medications through the IngenioRx home delivery pharmacy for reduced co-pays.
If I have COVID-19, will the Income Protection Plan (IPP) cover me?
If you are diagnosed with COVID-19 and have IPP coverage, you would be under a physician’s care and the physician would provide the information on the Income Protection Plan claim form, which Unum would review. If you are restricted from working by your physician, you would most likely be approved.
If you are self-quarantined but you are not ill, you would generally not be eligible to receive disability benefits without a medical condition that results in restrictions and limitations.
See a Provider Online from your Home
Medical experts recommend using virtual health care options when possible, as it can help prevent the spread of coronavirus and other infectious diseases, and improve access to care. Telehealth is a safe and effective way for members to see a doctor to receive health guidance related to COVID-19 from their homes via smart phone, tablet or computer.
Anthem’s LiveHealth Online program is available to MMEHT members. Using LiveHealth Online, you can have a private video visit with a doctor via technology to assess your symptoms and determine if testing for COVID-19 is warranted. You may also get quick care for a common health issue, or access a provider through the Employee Assistance Program (EAP).
In addition, Anthem’s Sydney Care App now includes a Coronavirus Assessment tool. This will give you a quick and easy way to assess your symptoms and then, if you choose to, the app can connect you with a doctor through a LiveHealth Online video session or a Virtual Care text session right from your phone.
Through December 31, 2020, cost shares for telehealth and telephone-only visits, including visits for mental health, will be waived for providers in the Anthem network.
Extension of Deadlines
Due to the covid-19 outbreak, the President declared a National Emergency beginning March 1, 2020. In order to provide individuals with additional time to make important decisions regarding their health insurance benefits during this National Emergency, the federal Department of Labor has extended certain pre-established timeframes, as described below.
Individuals covered by the Trust, as well as those not currently covered but eligible for coverage, may be eligible for an extension of certain deadlines to enroll in health coverage, elect and pay for COBRA coverage, and make and appeal benefit plan claims.
The following timeframes and deadlines for certain benefit elections are extended by the duration of the “outbreak period”, defined as the time period starting March 1, 2020, and lasting until 60 days after the end of the COVID-19 National Emergency (which, as of the date of this notice, has yet to be announced):
- The 60-day period to make a special enrollment election to the group health plan due to a qualifying event.
- The deadlines for participants and qualified beneficiaries to elect COBRA coverage, to pay COBRA premiums, and to notify the plan of specific COBRA qualifying events like divorce, death or disability.
- The timeframes and deadlines for members to file benefit claims or appeals of denied claims.
Members who are experiencing difficulty meeting the timeframes outlined in the Health Trust Summary Plan Descriptions or in their COBRA or Retiree continuation of coverage offer letters, should contact the Health Trust for more information and additional guidance. Please call
1-800-452-8786, ext. 2223 for assistance.
Employee Assistance Program (EAP) Resources
The Anthem EAP has resources available to assist you and your family members through this unsettling and difficult time.
The Health Trust, in conjunction with Anthem, provides an EAP to all employers that participate in the Health Trust health plan. The Anthem EAP covers all employees, even those who are not enrolled in the health plan. It also covers family members of employees living with the employee. Unfortunately, retirees are not eligible to use this service.
COVID-19 Related Seminars
Anthem EAP has developed a series of no cost pre-recorded seminars to help you and your family cope during the evolving COVID-19 outbreak.
Newly released seminars include:
• Talking with your child about COVID-19
• The intersection of uncertainty and parenting
• Living in uncertain times
• Financial uncertainty
• When & where to get medical advice
• How to keep your family healthy
• Meditation and mindfulness exercise
To access the seminars go to www.anthemeap.com. In the company code box, enter MMEHT and select the Coronavirus (COVID-19) content in the News for You section.