We encourage you to learn more about the coronavirus by visiting the website of the Centers for Disease Control and Prevention (CDC). In addition, the Maine Municipal Association has created a section on their website for important information and resources about COVID-19, the novel corona virus.
Health Trust Operations
On Friday, March 13, the Maine Municipal Association announced a series of measures that the organization will be taking to help protect MMA staff and members from the possible spread of COVID-19, the novel coronavirus. A Statement on Coronavirus Operations Impact from Steve Gove, MMA Executive Director, outlining these measures has been posted on the MMA website (www.memun.org).
As Steve says in his memo, MMA “must make prudent decisions about continuing to provide important services, while protecting the health of our members and employees.” For this reason, MMA will not host any meetings or workshops, regardless of size, at its building through April 30, 2020. In addition, MMA employees have been advised not to attend any outside meetings or workshops, or to do any site visits with MMA members.
As a result, we are suspending all Health Trust field visits, Health Education classes, and meetings, until at least April 30. The Administrative Workshops and Wellness Conference, scheduled for early May, have also been postponed. Health Promotion and Field Service staff will continue to check in with Health Trust participating employer groups and Wellness Coordinators via emails and phone calls. And, as always, they are available via phone or email.
Trust Member Service Representatives and Billing & Enrollment staff are still available to assist with your questions and concerns. It is possible that some of these staff members will be working remotely during this time period. Phone calls will be answered as quickly as possible, although you may need to leave a voicemail if no one is able to answer your call immediately. Every effort will be made to respond within one hour, to voice mails received during business hours (8:00 am – 4:30 pm). However, to avoid any delays, we strongly encourage you to email us, and to send forms and information electronically. If your email contains private health information, we will respond via our secured email.
We appreciate your understanding during this uncertain time. If you have any questions, please don’t hesitate to contact us.
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Frequently Asked Questions:
The following questions are ones we have received multiple times from our members regarding the coronavirus (COVID-19) outbreak. Please contact us with further questions.
How will the test for COVID-19 be covered?
The test for COVID-19 will be covered at 100%, including the office visit, urgent care and emergency room co-pays for the in-network visit associated with that testing.
Can I get an advance supply of my medications?
Anthem is relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible. This may allow your pharmacist to review and fill your prescription earlier than usual, if needed.
Additionally, we encourage health plan members to talk to their doctor about changing from a 30-day supply to a 90-day supply of any prescription medicines they take on a regular basis, if appropriate. Members filling 90-day prescriptions can also obtain their medications through the IngenioRx home delivery pharmacy for reduced co-pays.
If I have COVID-19, will the Income Protection Plan (IPP) cover me?
If you are diagnosed with COVID-19 and have IPP coverage, you would be under a physician’s care and the physician would provide the information on the Income Protection Plan claim form, which Unum would review. If you are restricted from working by your physician, you would most likely be approved.
If you are self-quarantined but you are not ill, you would generally not be eligible to receive disability benefits without a medical condition that results in restrictions and limitations.
See a Provider Online from your Home
Medical experts recommend using virtual health care options when possible, as it can help prevent the spread of coronavirus and other infectious diseases, and improve access to care. Telehealth is a safe and effective way for members to see a doctor to receive health guidance related to COVID-19 from their homes via smart phone, tablet or computer.
Anthem’s LiveHealth Online program is available to MMEHT members. Using LiveHealth Online, you can have a private video visit with a doctor via technology to assess your symptoms and determine if testing for COVID-19 is warranted. You may also get quick care for a common health issue, or access a provider through the Employee Assistance Program (EAP).
Through June 14, 2020, Anthem will waive member cost shares for telehealth visits, including visits for mental health.
Employee Assistance Program (EAP) Resources
The Anthem EAP has resources available to assist you and your family members through this unsettling and difficult time.
The Health Trust, in conjunction with Anthem, provides an EAP to all employers that participate in the Health Trust health plan. The Anthem EAP covers all employees, even those who are not enrolled in the health plan. It also covers family members of employees living with the employee. Unfortunately, retirees are not eligible to use this service.