Staff Changes in Member Services
Tuesday, March 24, 2026
The Member Service Representatives that you reach when you call the number of the back of your ID card are all Maine Municipal Association employees working in the Health Trust Services Department in Augusta.
The Health Trust contracts with different organizations to process your claims. For example, Anthem processes medical claims for the Trust, and Northeast Delta Dental processes dental claims. While we work closely with these companies to administer your benefits, we are pleased to be able to provide our own personalized customer service to Health Trust members.
We’ve recently had some changes in our Member Services department.
Leah Russell was promoted to Member Services Manager in January. She will be leading the team of Member Service Representatives who assist members. Leah has been with the Health Trust as a Member Service Representative for four years, and she has an extensive background in healthcare management.
Karen Guillemette retired from the Health Trust on March 13, after 32 years of service to the organization. Karen served as a Senior Member Services Representative and Subrogation Specialist. Over her many years of service, she spoke with thousands of members and was dedicated to supporting their needs. We thank her and wish her all the best in her retirement.
This means that you will be hearing some new voices when you call the Health Trust, but rest assured that we are here to provide the best possible service and support. Please join us in welcoming Cindy and Jasmine to our Member Services team.
Health Trust Member Services Representatives are available to take your calls at 1-800-852-8300, Monday through Friday from 8:00 a.m. to 4:30 p.m. You may also reach them via email at [email protected].